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Write clear emails, WhatsApp updates, meeting notes and reports that get replies at Indian workplaces
Ghosla Academy · Business Skills Team
Most workplace problems start with an unclear message: a vague email, a missing deadline or a reply-all that should never have been sent. This course teaches you a simple, repeatable way to plan and write business messages, from emails and WhatsApp updates to meeting minutes and short reports, using examples from Indian offices, startups, colleges and small businesses. You will learn structure, tone and etiquette, then practise the hard situations such as following up without being rude, saying no politely and writing an apology that rebuilds trust. Two hands-on projects help you build a small portfolio of polished emails and a status report you can show in interviews. Explanations are in simple English with a little Hinglish to keep things friendly.
What you will be able to do
- Plan any business message with purpose, audience and the one action you need
- Write professional emails with strong subject lines, clean structure and the right tone
- Handle tricky emails: follow-ups, apologies, saying no, escalations and complaints
- Use WhatsApp, Teams and Slack professionally without sounding too casual or too stiff
- Write meeting agendas, minutes and short status reports that managers can scan in a minute
- Avoid common Indian-English mistakes such as 'do the needful', 'revert back' and 'PFA' overuse
What you build
- Professional email portfolio: 6 real workplace emails rewritten and polished
- One-page status report and meeting minutes for a mock team project
What you need to start
- Basic reading and writing in English (school level is enough)
- A phone or laptop with a free email account such as Gmail or Outlook
Curriculum · 5 sections, 21 lectures
Foundations of Business Communication4 lectures
- Why Clear Business Communication MattersFree preview11 min
- The 7 Cs of Clear Business WritingFree preview12 min
- Indian-English Workplace Phrases: What to Keep and What to Fix9 min
- Quiz: Foundations of Business Communication6 min
Writing Professional Emails5 lectures
- Anatomy of a Professional Email13 min
- Tone, Formality and Email Etiquette12 min
- Request, Information and Follow-Up Emails13 min
- Project: Professional Email Portfolio20 min
- Quiz: Writing Professional Emails7 min
Tricky Emails and Difficult Situations4 lectures
- Saying No and Delivering Bad News Politely12 min
- Apology, Complaint and Escalation Emails10 min
- Writing to Clients, Seniors and Government Offices12 min
- Quiz: Tricky Emails and Difficult Situations7 min
Chat, Meetings and Reports4 lectures
- WhatsApp, Teams and Slack: Professional Chat Etiquette11 min
- Meeting Agendas and Minutes12 min
- Writing Short Reports and Status Updates10 min
- Quiz: Chat, Meetings and Reports7 min
Polish, Proofreading and Your Portfolio4 lectures
- Grammar, Punctuation and Proofreading for Business Writing12 min
- Using AI Tools Responsibly for Business Writing10 min
- Project: Status Report and Meeting Minutes20 min
- Quiz: Polish and Proofreading6 min
Who this is for
- College students and freshers starting internships or their first job
- Young professionals who want their emails to sound confident and polite
- Small business owners and freelancers who write to clients and vendors every day